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Privacy Policy
Cookie Policy
Return & Refund Policy
Shipping Policy
Terms Of Service
Payment Policy

Shipping Policy

At Zova Fashion, we want shopping with us to be easy from start to finish, and that includes knowing exactly how your order gets to you. Delivery is free on every order within the UK.

Shipping Locations

This Shipping Policy covers orders delivered to addresses within the United Kingdom.

Fulfilment Locations

To keep our products available and delivered reliably, your order may be packed and sent from one of our international fulfilment centres, depending on where the items are in stock. Our logistics partners work worldwide to get your order to you as efficiently as possible.

Delivery Times

Here are our estimated delivery times for all orders:

  • Order cutoff time: 22:00 (UK time). Orders placed after this time are processed on the next business day, which may add one day to the delivery estimate.
  • Order handling time: 1-3 business days (Monday to Friday). Once your order has been processed, it is handed to one of our trusted carriers.
  • Transit time: 4-9 business days (Monday to Friday).
  • Estimated total delivery time: 5-12 business days.

These times are estimates. Occasionally, delivery may take longer because of logistics conditions, customs checks or carrier delays that are outside our control.

Carrier Services

We use well-known and reliable UK delivery partners, such as Royal Mail, DPD, Evri (formerly Hermes), DHL and UPS, so your order arrives safely and on time anywhere in the United Kingdom.

Shipping Costs

  • Free shipping: All UK orders ship for free, with no minimum order value.

Delivery Issues

If something goes wrong with your delivery, such as a delay or a missing parcel, please contact our customer service team straight away. Your order is our responsibility until it has been delivered to you, and we will help make sure it reaches you safely.

Lost or Damaged Items

  • Damaged orders: If your order arrives damaged, please contact us within 48 hours of delivery so we can sort it out for you quickly.
  • Lost orders: If your order has gone missing, please get in touch with us straight away and we will help you.

For more details, please see our Return & Refund Policy.

Tracking Your Order

As soon as your order has been shipped, we will send you an email with your tracking number. You can follow your parcel at any time on our Track Your Order page.

Questions?

Take a look at our Frequently Asked Questions (FAQ) page or email our customer support team at info@zovafashion.com. We are always happy to help.

Policy Acknowledgement

By placing an order on our website, you confirm that you understand and accept the delivery times and shipping terms set out in this Shipping Policy.

Business Information

Store Name: Zova Fashion is operated by Wessies Retail

Address: Blokstallen 2B, 4611WB Bergen op Zoom, The Netherlands (No return address)

Company Registration Number (KVK): 42053943

VAT Number: NL005459671B33

Email: info@zovafashion.com

Phone: +31655981791

Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (GMT)

Response Time: We aim to reply within 1-2 business days