Return & Refund Policy

At Zova Fashion, we want you to love what you order. If something isn't quite right, our return process is simple and stress-free.

Return Policy Overview

• Return window: You have 30 days from the day you receive your order to return items.
• Condition: Items must be unworn, unwashed and in their original condition, with all tags still attached and in the original packaging.
• Easy returns: Our support team will help you every step of the way.
• Restocking fee: £0. We never charge a restocking fee for returns.

Please send your return to the address given in your return authorisation email. Because we work with international fulfilment partners, the return address may be different from our registered business address.

Return Costs

Faulty, damaged or incorrect items: No cost to you. If your item arrives damaged, faulty or is not what you ordered (for example the wrong size or colour), please contact us as soon as possible, ideally within 48 hours, with clear photos and/or a short video showing the problem. We will then arrange a replacement or a refund, whichever you prefer, and we cover the return shipping.

Change of mind: If you ordered the wrong size, the item doesn't fit or suit you, or you simply no longer want it, you pay the return shipping cost.

How to Return an Item

• Contact us: Email info@zovafashion.com with your order number and the reason for your return.
• Pack your item: Pack the item securely in its original packaging, with all tags still attached.
• Send it back: Ship your return using the instructions in your return authorisation email. We recommend using a tracked shipping service.

Please contact us before sending anything back, as returns sent without a return authorisation may not be accepted by the warehouse.

Refund Process

Your refund is issued once your returned item has arrived at our warehouse and passed inspection.

• Inspection: When your return arrives, we check that it meets our return conditions. This is completed within 5 business days of receiving it.
• Refund timing: Once approved, we process your refund to your original payment method. It usually takes up to 7 business days to appear, depending on your bank or payment provider.

Exchanges

Would you like a different size, colour or item? Contact us at info@zovafashion.com and we will help you arrange a quick exchange.

Non-Returnable Items

For hygiene reasons, some items cannot be returned once opened or unsealed, such as underwear, swimwear and earrings. These items are clearly marked as non-returnable on their product pages. This does not affect your rights if an item is faulty or incorrect.

Questions?

Visit our Frequently Asked Questions (FAQ) page or email our customer support team at info@zovafashion.com. We are always happy to help.

Policy Acknowledgement

By placing an order on our website, you confirm that you understand and accept this Return & Refund Policy, including the return process, the conditions for returns and any return shipping costs that apply.

Business Information

Store Name: Zova Fashion is operated by Wessies Retail

Address: Blokstallen 2B, 4611WB Bergen op Zoom, The Netherlands (No return address)

Company Registration Number (KVK): 42053943

VAT Number: NL005459671B33

Email: info@zovafashion.com

Phone: +31655981791

Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (GMT)

Response Time: We aim to reply within 1-2 business days