Privacy Policy

Last updated: 8 October 2026

Who We Are

This Privacy Policy explains how Zova Fashion ("we", "us" or "our") collects, uses and shares your personal information when you visit or buy from zovafashion.com (the "Site"), or when you contact us in any other way (together, the "Services").

Zova Fashion is operated by Wessies Retail, which is the data controller for your personal information. This means we decide how and why your information is used, and we are responsible for looking after it in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please take a moment to read this policy carefully. If you have any questions, email us at info@zovafashion.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example when our practices change or for legal, regulatory or operational reasons. When we do, we will publish the new version on this page and change the "Last updated" date at the top. If a change is significant, we will let you know in a clear way, such as by email or a notice on the Site.

The Personal Information We Collect

Information you give us

When you shop with us, sign up to our emails or contact us, we may collect:

• Contact details: your name, address, phone number and email address.
• Order details: your billing and delivery address and confirmation of your payment. Your card details are handled by our secure payment providers and are never stored on our systems.
• Customer service messages: anything you tell us when you email, call or message us.

Information we collect automatically

When you use the Site, we collect certain information through cookies and similar technologies. This includes details about your device and browser, your IP address, and how you use the Site (such as the pages you view and how long you stay).

Information from third parties

We may receive information about you from companies that help us run the Site and our Services, such as payment providers, delivery companies, analytics providers and social media platforms.

How We Use Your Personal Information

We use your information to:

• Process your orders, take payment and arrange delivery.
• Send you messages about your orders and changes to our policies.
• Answer your questions and provide customer support.
• Send you marketing and offers, but only where you have agreed to this or where the law allows. You can unsubscribe at any time using the link in our emails or by contacting us.
• Prevent fraud and keep the Site and our customers safe.
• Improve the Site, our products and our Services.
• Meet our legal and regulatory obligations, and enforce our terms.

Our Legal Reasons for Using Your Information

Under UK data protection law, we must have a valid legal reason to use your personal information. We rely on:

• Contract: when we need your information to process and deliver your order.
• Legal obligation: when the law requires us to keep or share information, for example for tax and accounting records.
• Legitimate interests: when we use your information to run and improve our business, prevent fraud and keep the Site secure, in a way that does not unfairly affect your rights.
• Consent: when you have agreed to something, such as receiving marketing emails or allowing non-essential cookies. You can withdraw your consent at any time.

Cookies

Cookies are small files placed on your device when you visit a website. We use:

• Essential cookies: needed for the Site to work, for example to keep items in your basket and complete checkout.
• Analytics cookies: help us understand how visitors use the Site so we can improve it.
• Marketing cookies: help us show you relevant content and adverts.

We only use non-essential cookies (analytics and marketing) if you agree to them through our cookie banner. You can change your choices at any time, and you can also block or delete cookies in your browser settings. Please note that blocking some cookies may stop parts of the Site from working properly.

Who We Share Your Information With

We only share your personal information where needed, with:

• Service providers who work on our behalf, such as our website and e-commerce platform, payment providers, product suppliers, delivery companies, email services and analytics providers.
• Marketing partners, where you have agreed to this or where the law allows.
• Professional advisers, such as accountants and lawyers.
• Government bodies, regulators or law enforcement, where we are required to by law.
• A new owner, if our business, or part of it, is sold or merged with another company.

We do not sell your personal information. These third parties may only use your information to provide services to us, and must protect it in line with data protection law.

International Transfers

Because we work with suppliers and service providers in different countries, your personal information may be transferred to, stored and processed outside the United Kingdom, including in the Netherlands and other countries. When this happens, we make sure your information is protected, for example by only transferring it to countries the UK recognises as having adequate data protection, or by using approved safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

Third-Party Websites

Our Site may contain links to websites that we do not run. We are not responsible for their content or how they handle your information. Please read their privacy policies before sharing any personal details with them.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has shared personal information with us, please contact us and we will delete it.

How We Protect and Keep Your Information

We use appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction. This includes secure, encrypted (SSL) connections on our Site and checkout. No method of sending or storing data online is completely secure, so we cannot guarantee absolute security.

We only keep your personal information for as long as we need it for the purposes described in this policy. For example:

• Order and payment records are kept for up to 7 years to meet tax and accounting rules.
• Marketing information is kept until you unsubscribe or ask us to delete it.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you and receive a copy.
• Correct information that is wrong or incomplete.
• Delete your information (in some situations).
• Restrict how we use your information.
• Object to us using your information, including for direct marketing.
• Data portability, meaning you can ask us to send your information to you or another company in a commonly used format.
• Withdraw your consent at any time, where we rely on consent.

To use any of these rights, email us at info@zovafashion.com. We may need to confirm your identity before we act on your request. We will respond within one month, and there is usually no charge.

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

Business Information

Store Name: Zova Fashion is operated by Wessies Retail

Address: Blokstallen 2B, 4611WB Bergen op Zoom, The Netherlands (No return address)

Company Registration Number (KVK): 42053943

VAT Number: NL005459671B33

Email: info@zovafashion.com

Phone: +31655981791

Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (GMT)

Response Time: We aim to reply within 1-2 business days