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Privacy Policy
Cookie Policy
Return & Refund Policy
Shipping Policy
Terms Of Service
Payment Policy

Payment Policy

This Payment Policy explains how payments and billing work when you shop with Zova Fashion.

1. Ways to Pay

We want paying to be quick, easy and secure. You can pay using:

  • Credit and debit cards: Visa, Mastercard and American Express
  • Apple Pay and Google Pay
  • Bank transfer: for bulk orders only. Please contact us for details.

All payments are taken in British Pounds (GBP).

2. When Payment Is Taken

  • Full payment is taken when you place your order.
  • We only process and ship your order once full payment has been received.
  • If your payment is declined or does not go through, your order will not be confirmed.

3. Prices and Currency

  • All prices on our website are shown in British Pounds (GBP) and include VAT where it applies.
  • We may update our prices from time to time. Any change will not affect orders that have already been confirmed. You always pay the price shown at checkout when you place your order.
  • Delivery costs are shown at checkout before you pay.

4. Keeping Your Payment Safe

  • Our website uses SSL encryption, and all payments are handled by trusted, secure payment providers.
  • We never store your card or payment details.

5. Refunds and Chargebacks

  • Refunds are handled in line with our Return & Refund Policy.
  • If something is wrong with a payment or order, please contact us first at info@zovafashion.com. Most issues can be resolved quickly this way.
  • We may challenge chargebacks that we believe are unjustified. This does not affect your legal rights, including your right to ask your bank or card provider for help.

6. Fraud Prevention

  • Zova Fashion may cancel or put on hold any order that it suspects involves fraud or unauthorised use of a payment method. If Zova Fashion cancels an order, any payment taken will be refunded in full.
  • For high-value orders, we may ask you to confirm your identity before we send your order.

7. Need Help?

Take a look at our Frequently Asked Questions (FAQ) page, or email our customer service team at info@zovafashion.com. We're always happy to help.

Business Information

Store Name: Zova Fashion is operated by Wessies Retail
Address: Blokstallen 2B, 4611WB Bergen op Zoom, The Netherlands (No return address)
Company Registration Number (KVK): 42053943
VAT Number: NL005459671B33
Email: info@zovafashion.com
Phone: +31655981791
Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (GMT)
Response Time: We aim to reply within 1-2 business days