Welcome to the Zova Fashion FAQ page. Here you will find quick answers to the questions we are asked most, so you can shop with confidence. Can't find what you are looking for? Please feel free to contact us.

Question 1: How long will it take to receive my order?

Here are our estimated delivery times:

• Handling time: 1-3 business days
• Transit time: 4-9 business days
• Estimated total delivery time: 5-12 business days

Orders placed after 22:00 (UK time) are processed on the next business day. For more details, please see our Shipping Policy.

Question 2: Do you offer free shipping?

Yes. Delivery is free on every order within the UK, with no minimum order value. For more information, please see our Shipping Policy.

Question 3: Where is Zova Fashion located?

Zova Fashion is an online fashion store operated by Wessies Retail, a business based in the Netherlands. We deliver our clothing throughout the United Kingdom.

Question 4: What if my item arrives faulty, damaged or wrong?

We are sorry if that happens. Please contact us as soon as possible, ideally within 48 hours of delivery, with clear photos and/or a short video of the problem. We will then send you a replacement or give you a refund, whichever you prefer, and we cover the return shipping. For more information, please see our Return & Refund Policy.

Question 5: Can I cancel my order after it's placed?

Yes, you have a 24-hour cancellation window. Please contact our support team as soon as possible at info@zovafashion.com. If you cancel within 24 hours, we will cancel your order and give you a full refund. After that, you can return it under our Return & Refund Policy.

Question 6: What is your return policy?

Our return process is simple and stress-free. You have 30 days from the day you receive your order to return items, as long as they are unworn, unwashed and have all tags attached. For full details, please visit our Return & Refund Policy.

Question 7: When will I get my refund after returning an item?

Once your return arrives at our warehouse, we inspect it within 5 business days. After approval, your refund is sent to your original payment method and usually appears within 7 business days, depending on your bank or payment provider. See our Return & Refund Policy for details.

Question 8: Do you offer any warranties or guarantees on your products?

Yes. All our products come with your legal rights under UK consumer law, which means they must be as described, of satisfactory quality and fit for purpose. If an item is faulty, please contact us and we will put it right. For more information, please see our Return & Refund Policy.

Question 9: How can I contact customer support?

You can reach our customer support team through our Contact Us page or by emailing us at info@zovafashion.com.

Question 10: Do you ship internationally?

No. At the moment, we only deliver within the United Kingdom.

Question 11: Do you have a physical store I can visit?

No, we are an online-only store. This allows us to offer great prices and a wide choice of styles.

Question 12: Can I place a bulk order for my business or organisation?

Yes, we accept bulk orders. Please contact our customer support team for more details.

Question 13: How do I exchange an item for a different size or colour?

Just contact us at info@zovafashion.com and we will help you arrange an exchange. For more details, please see our Return & Refund Policy.

Question 14: How can I track my order?

As soon as your order has been shipped, we will email you your tracking number. You can follow your parcel at any time on our Track Your Order page.

Business Information

Store Name: Zova Fashion is operated by Wessies Retail
Address: Blokstallen 2B, 4611WB Bergen op Zoom, The Netherlands (No return address)
Company Registration Number (KVK): 42053943
VAT Number: NL005459671B33
Email: info@zovafashion.com
Phone: +31655981791
Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (GMT)
Response Time: We aim to reply within 1-2 business days